Privacy Policy

Introduction

This privacy policy ("Privacy Policy") applies to personal information collected by MifiHub ("we," "us," or "our") through our services, including our website, application, or any other platforms that link to this Privacy Policy (collectively, the "Services"). This policy outlines how we process personal information relating to identified or identifiable individuals and households ("Personal Information").

We value your privacy and are committed to handling your Personal Information responsibly. This Privacy Policy explains our practices regarding the collection, use, storage, and sharing of your Personal Information.

Processing of Personal Information

Information You Submit to Us

  • Account and Identity Information: When you register for an account on our Services, you will be asked to provide a unique username and password (collectively, the "Access ID") to create and activate your account. We may also require additional information such as your name, address, email address, and phone number to provide our Services to you.
  • Fitness Information: To enhance your experience or enable certain features, you may choose to provide additional information. For instance, if you use our Services to track fitness activities or nutrition, you may submit details about your workouts, dietary preferences, or fitness goals.
  • Financial Information: We may collect billing and other financial information to process payments related to our Services.
  • Commercial Information: We keep records of the transactions you engage in through our Services, including purchases, services provided, and payment details.
  • User Content: You may also provide user-generated content, such as text, images, sound, or video, which can be used to enhance your experience or the experiences of others using our Services.

Information We Collect from Your Use of the Services

  • Log and Usage Data: We collect data about how you interact with our Services, such as login times, navigation paths, and features used. We also gather information about the devices you use, including device type, operating system, and IP address.
  • Location Information: With your consent, we may collect and process location data from your device to enhance the functionalities of our Services.

Information We Collect from Third Parties

  • Social Media and App Information: If you link your account to third-party services, such as social media platforms or fitness applications, we may collect relevant information from these services to improve your experience on our platform.
  • Consumer Profile Information: We may use information collected from you and other sources to create a profile about your preferences, interests, and interactions with our Services.

Use of Personal Information

We use the Personal Information collected for the following purposes:

  • Account Creation and Management: To create, manage, and secure your account, and to verify your identity when you access our Services.
  • Customer Support: To respond to your requests for customer service or technical support.
  • Service Provision: To provide and improve our Services, including assessing service levels, monitoring traffic patterns, and gauging the popularity of different features.
  • Billing and Payment: To process payments, send invoices, and manage financial transactions related to your account.
  • Communication: To send you notifications, updates, and other information related to your account and our Services. With your consent, we may also send marketing communications.
  • Legal Compliance: To comply with legal obligations or respond to lawful requests from public authorities.
  • Security: To administer, maintain, and secure our Services, and to protect the rights, property, or personal safety of our users and the public.

Retention of Personal Information

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Factors considered when determining retention periods include:

  • Legal requirements
  • Industry best practices
  • The purpose for which the data was collected
  • Risks to individual privacy
  • IT system limitations
  • Costs of retention and deletion

After the retention period ends, we will delete or anonymize your Personal Information.

Legal Basis for Processing Your Personal Information

For users in the EU and UK, the legal bases for processing Personal Information include:

  • Contractual Necessity: Processing is necessary to provide and support the Services you have requested.
  • Legitimate Interests: Processing is based on our legitimate interests, such as improving our Services, provided that your rights and interests do not override these interests.
  • Legal Obligations: Processing is necessary to comply with non-contractual legal obligations, such as data protection laws.
  • Consent: In some cases, we may process Personal Information based on your explicit consent, which you can withdraw at any time.

Disclosure of Personal Information

  • To Your Trainer or Fitness Facility: If you use our Services as a trainee, your Personal Information may be shared with your trainer or fitness facility.
  • To Third-Party Service Providers: We engage third-party service providers to perform business functions, such as payment processing, data storage, and communication services. These providers are required to use your Personal Information only for the purposes specified in our contracts with them.
  • To Legal Authorities: We may disclose Personal Information to law enforcement or regulatory authorities if required by law.
  • To Successors: In the event of a merger, acquisition, or sale of all or part of our business, your Personal Information may be transferred to the successor entity.

Children's Privacy

Our Services are not directed to children under the age of 18. We do not knowingly collect Personal Information from children. If we learn that we have collected Personal Information from a child under 18, we will delete it promptly. If you believe that your child has provided us with Personal Information, please contact us to have the information removed.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your Personal Information, including:

  • Right to Access: You can request access to your Personal Information and obtain details about how we process it.
  • Right to Correction: You have the right to request corrections to any inaccurate or incomplete Personal Information.
  • Right to Deletion: You can request the deletion of your Personal Information under certain conditions.
  • Right to Restriction: You can request that we restrict the processing of your Personal Information in specific circumstances.
  • Right to Data Portability: You have the right to receive a copy of your Personal Information in a structured, machine-readable format.
  • Right to Object: You can object to the processing of your Personal Information based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: If we process your Personal Information based on your consent, you can withdraw your consent at any time.

To exercise these rights, please contact us using the information provided below.

Security

We take the security of your Personal Information seriously. We have implemented reasonable technical, administrative, and physical safeguards to protect your data from unauthorized access, use, or disclosure. However, no security system is foolproof, and we cannot guarantee the absolute security of your information.

Please keep your Access ID confidential and notify us immediately if you suspect unauthorized access to your account.

Jurisdictions Where Processing Occurs

Your Personal Information may be processed in countries where we have facilities or where our service providers operate. These countries may have different data protection laws than your country of residence. By using our Services, you consent to the transfer of your information to these countries, while we continue to protect it under this Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data processing practices, or if you wish to exercise your rights, please contact us at:

  • Email: contact@mifithub.com

We are committed to addressing your concerns and ensuring the protection of your privacy.